Article 1 - Products
Characteristics
The products offered for sale and presented in the shop on the website www.prokeycoach.com each have a description specifying their essential characteristics.
Photographs illustrating the products do not constitute a contractual document.
Use of products
Prokeycoach SA cannot be held responsible for damages caused by improper use of products sold on its website or non-compliance with usage precautions.
Compliance
The products comply with the current regulations regarding safety and health, fair commercial transactions, and consumer protection at the time of their market release.
The products also comply with Swiss law at the time of their market release.
Stock availability
Products are delivered within the limits of available stocks.
In case of unavailability of the ordered product, the seller immediately informs the buyer and may propose a product of equivalent quality and price or, if not possible, a voucher for the order amount usable for any future purchase.
In case of disagreement from the buyer, the seller refunds the paid amounts within 5 working days.
Apart from the refund of the price of the unavailable product, the seller is not obliged to provide any cancellation compensation.
Resale of products
Products sold on the site cannot be resold without the written consent of Prokeycoach SA.
Products sold on the site cannot be repackaged and resold without the written consent of Prokeycoach SA.
Article 2 - Prices
Selling price
The selling prices, for each product in the online shop, are indicated in Swiss francs, including all taxes, excluding delivery and transport costs mentioned before order validation and billed separately.
The total amount due by the consumer is indicated on the order confirmation page.
The product's selling price is the one in effect on the day of the order.
The selling price does not include additional shipping costs billed in addition to the price.
In case of price promotions, the professional seller undertakes to apply the promotional price to any order placed during the promotion period.
Modification
The professional seller reserves the right to modify prices at any time while guaranteeing the consumer the application of the price in effect on the day of the order.
Fees
Additional transport, delivery, or postage fees (along with any other potential seller-incurred fees) known to the customer before the order are specified on the order form.
Article 3 - Offer
Generalities
The customer can place an order online from the online catalog on the website www.prokeycoach.com.
The order can be recorded on the site only if the customer has clearly identified themselves by entering their customer code and password, which are strictly personal, or through the guest mode offered on the site.
Each order implies acceptance of the price and the description of the products available for sale.
Upon delivery, the customer is obliged to verify:
(i) that the number of delivered packages corresponds to the indications on the transport document (DDT) and the invoice;
(ii) that the packaging is intact, undamaged, not wet, or altered in any way, including the materials used for sealing the package.
The customer must immediately contest any potential damage to the packaging and/or products or an error in the number of packages or non-compliance with the indications by placing a written control reservation on the delivery receipt.
After signing the delivery receipt, the customer cannot raise any objections regarding the external appearance of the delivery.
When the customer orders products on the website www.prokeycoach.com to be delivered outside the European Union, they may be subject to import duties and taxes, which are collected when the package reaches its destination.
Any additional customs clearance fees will be borne by the seller; Prokeycoach SA has no control over these fees.
Depending on the delivery country and associated shipping and customs fees, Prokeycoach reserves the right not to deliver to these specific countries.
In such cases, the customer will be fully refunded for the order amount. They cannot demand compensation fees.
No compensation or interest will be granted, regardless of the reasons for Prokeycoach SA's decision not to deliver the goods.
Duration
Online sales offers presented on the site are valid, in the absence of a specific duration indication, as long as the products are listed in the online shop and within the limits of available stocks.
Prokeycoach SA undertakes to make the TicTak Skills Application available for at least 2 years from the date of purchase by the customer.
Beyond these 2 years, the company reserves the right to suspend access to the TicTak Skills Application or modify access conditions.
Article 4 - Order
Contract conclusion steps
To place an order, the consumer, after filling their virtual cart with selected products and desired quantities, clicks on the Order button and provides information regarding delivery and payment method.
Before clicking on the Confirm Order button, the consumer can review the details of the order and its total price and go back to the previous pages to correct any errors or modify the order.
Order confirmation implies acceptance of the General Terms and Conditions and forms the contract.
An email acknowledging receipt of the order and payment is sent by the seller as soon as possible.
Order modification
Any modification of an order by the consumer after order confirmation is subject to the acceptance of the professional seller.
The professional seller reserves the right to make modifications related to the evolution of the ordered product.
Order validation
The professional seller reserves the right to refuse any order for legitimate reasons, especially if the quantities of ordered products are abnormally high for buyers with consumer status.
The seller may also refuse or delay the processing of an order if any fraud is suspected, such as identity theft or theft of payment means.
Acceptance
The consumer's acceptance of the offer is validated, following the double-click process, by the order confirmation.
Article 5 - Contract
Conclusion
The sales contract is formed when the consumer sends the order confirmation.
Archiving and proof
Archiving of communications, order forms, and invoices is carried out on a reliable and durable medium to constitute a faithful copy.
These communications, order forms, and invoices can be used as proof of the contract.
Article 6 - Payment
Exigibility
The price is due in full after order confirmation. Payment is made immediately upon ordering by credit card.
Payment security
The site is equipped with an online payment security system allowing the consumer to encrypt the transmission of their banking data via the secure payment platform's monetary server. At no time will the consumer's banking data pass through Prokeycoach SA's computer system.
Article 7 - Delivery times
Delivery times vary depending on the region or country of delivery.
Delivery times depend on external factors related to transport conditions; Prokeycoach SA cannot be held responsible for any delivery delays, and shipping costs cannot be refunded.
Delivery
Depending on the delivery country and associated shipping and customs fees, Prokeycoach reserves the right not to deliver to these specific countries.
In such cases, the customer will be fully refunded for the order amount.
They cannot demand compensation fees.
No compensation or interest will be granted.
Delivery location
Products are delivered to the address indicated by the customer on the order form.
Transport risk - Insurance
Regardless of the sales conditions selected, the product travels, from the Seller's warehouses and/or delivery to the responsible freight forwarder, at the customer's risk and peril.
Prokeycoach SA cannot be held responsible for any problems or anomalies occurring during transport.
Furthermore, the customer agrees to take out any insurance related to the product during transport. This insurance must cover the risks of loss, theft, total or partial destruction of the products, regardless of the cause of the damage, even if it is due to fortuitous events or force majeure. The customer agrees to provide, upon the Seller's first request, a copy of the insurance certificates.
Therefore, no claim for credit or exchange of a missing, damaged, or lost product after leaving the Seller's warehouses can be made by the Customer against the Seller for the product for which the Customer is responsible for insurance in this regard.
Article 8 - Return conditions
The consumer has a fourteen-day right of return from the receipt of the order to return any item that does not suit them and request an exchange or refund, excluding return costs, which remain their responsibility.
The right of withdrawal can be exercised through our customer service directly from our website in the Contact Us section.
We will promptly send you an acknowledgment of receipt of the withdrawal on a durable medium (e.g., by email).
Returns must be made in their original and complete condition, allowing them to be resold in a new condition.
Any opened or damaged product due to the consumer will not be accepted.
In case of withdrawal, Prokeycoach SA will refund the full amount received, either by crediting the consumer's credit card or PayPal account or by bank transfer depending on the payment method of the order.
We do not refund delivery costs. Only the originally invoiced price for each product in the order will be considered in calculating your refund.
Prokeycoach SA may delay the refund until the receipt and verification of the products.
Information to provide us
To facilitate the processing of your return, we need the following information:
Order number related to your return request
List of products concerned
Reason for return
A photograph of the product in its current condition
Please note that return costs apply to each order individually and are at your expense.
Product condition
The legal right of withdrawal cannot be exercised if the products have been opened or used after delivery.
Products must be returned in their original packaging and condition. Please ensure that the products are returned in the original package.
Any product returned damaged, especially due to a lack of protection in unsuitable packaging, will be considered as a damaged product and cannot be refunded.
Steps
Once your return request is made via our contact form, our team will confirm the receipt of your request.
You can then return your order by depositing the package at the post office, avoiding return costs applied according to the rates practiced by carriers.
We advise you to keep proof of your deposit.
The package will be sent to our warehouse to be received, checked, and processed by our teams.
If your return is in accordance, the refund will be made as soon as possible.
Refunds for returned products will be made only after the receipt and processing of the package by our teams.
Exchange a product
We do not offer exchanges. If you do not want to keep your products and they have not been opened, please refer to our return conditions.
We do not apply a satisfaction or money-back guarantee policy.
Only unopened products in their original condition within the withdrawal period can be refunded after receiving the products.
Article 9. Final Provisions
ProKeyCoach Ltd. reserves the right to transfer the rights and obligations arising from a contract to a third party without prior written consent of the other party.
Applicable law and jurisdiction
The contract is subject to Swiss law. Clients can sue ProKeyCoach Ltd. at its registered office.
its registered office. ProKeyCoach Ltd. can take legal action against the clients at their registered office or at their domicile.
CH-1981 Vex, Switzerland.
